Guarantee

• Koi to the World guarantees live, healthy fish upon arrival, EVERY FISH, EVERY DELIVERY, EVERY TIME!

• We must be notified by the purchaser within 2 hours of arrival if there is a problem with your order

• You must be available on the day when your fish are to be delivered

• Fish replacement is limited to the price paid for the fish ONLY

• Shipping charges are third party, therefore they will not be refunded/credited unless the loss of the fish is a direct result of the carriers negligence. We will then file a claim in order for your shipping charges to be refunded & depending on the circumstances, you may then be eligible to receive a full or partial refund for the cost of the fish from the carrier.